Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders or unforeseen delays, processing may take slightly longer. In such cases, we will notify you via email.


Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated and displayed at checkout.

Delivery times are estimates and may vary depending on your location, shipping carrier, and external factors beyond our control.

EU Customers

  • EU Standard Shipping
    Estimated delivery: 7–14 business days

Worldwide

  • Worldwide Standard Shipping
    Estimated delivery: 10–25 business days

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, if available. Please allow up to 24 hours for tracking updates to appear.

 

International Shipping

We currently ship to selected international destinations. Availability and shipping rates will be shown at checkout.

Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.


Customs, Duties & Taxes

The Feeling is not responsible for any customs fees, import taxes, or duties applied to your order. All such charges are determined by local authorities and are outside of our control.

 

Incorrect or Incomplete Addresses

Please ensure that all shipping information is accurate at checkout.
The Feeling is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

 

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.

If a package is lost in transit, please reach out to us and we will work with the shipping carrier to resolve the issue.

 

Contact Us

If you have any questions about shipping or delivery, please contact us at:
info@thefeelingcosmetics.com.