Privacy policy

Privacy Policy

Last updated: 04.01.2026

This Privacy Policy describes how The Feeling (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.thefelingcosmetics.com (the “Site”).

We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR).

 

1. Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device information

We automatically collect:

  • Web browser, IP address, time zone

  • Cookies and similar technologies

  • Pages visited and interactions with the Site

Order information

When you make or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Order history

Customer support

If you contact us, we may collect additional information you provide voluntarily.


2. How we use your personal information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Provide customer support

  • Detect and prevent fraud

  • Improve and optimize our website

  • Comply with legal obligations

  • Send marketing communications (only if you have given consent)

 

3. Legal basis for processing (GDPR)

We process your personal data based on:

  • Performance of a contract (to fulfill your order)

  • Legal obligations (accounting and tax laws)

  • Legitimate interests (site improvement, fraud prevention)

  • Consent (marketing emails, cookies where required)

 

4. Sharing personal information

We share your personal information only with trusted third parties necessary to operate our business, such as:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics services (e.g. Google Analytics)

These parties are required to protect your data and use it only for specified purposes.

 

5. International data transfers

Some of our service providers may process data outside the EU. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).


6. Cookies

We use cookies to:

  • Enable website functionality

  • Analyze site usage

  • Improve user experience

You can manage or disable cookies through your browser settings. For more information, please see Shopify’s cookie policy.

 

7. Data retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and accounting obligations

You may request deletion of your data unless we are legally required to retain it.

 

8. Your rights (EU residents)

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us using the details below.


9. Children’s data

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.


10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.


11. Contact information

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info@thefeelingcosmetics.com.
Company name: Suns and Buns OU
Address: Ahtri 6a, Tallinn, 10151
Country: Estonia